Frequently asked questions
What is the return policy?
We allow returns within thirty (30) calendar days from the confirmed delivery date. Items must be unworn, unused, and in original packaging with tags attached. To initiate a return, contact our customer support email with your order details.
Do you offer free shipping?
Yes! Enjoy fast free shipping on qualified orders to the US and internationally over $75. We cover the cost of shipping, so you don't have to. No matter your location, your order will arrive at your doorstep without any additional fees.
When will I get my order?
We aim to get your order to you fast! After confirming your order, we ship out within 24 hours. From there, shipping takes 4-9 business days, depending on your location. We appreciate your patience and will get your order to you as soon as possible!
How do I track my order?
All of our shipping options come with tracking information. Once your order ships from our warehouse, you will receive a confirmation of dispatch, including a tracking link, to the email address you entered when ordering. You may also view your order’s shipping and tracking information in your account.
If you do not see this email in your inbox after a couple of days of placing your order, please check your junk folder.
Are your product safe for children?
Our products are crafted with non-toxic materials, fully compliant with international safety standards (including EN71 and ASTM), and are safe for all ages.
How do your eco-friendly products benefit the environment?
Our products help protect the environment by using fewer natural resources, reducing waste, and minimizing pollution. By choosing eco-friendly materials and sustainable production practices, we reduce the carbon footprint and contribute to the preservation of ecosystems.
Are your products cruelty-free and vegan?
All of our eco-friendly products are also cruelty-free and vegan. We do not use animal testing or animal-derived materials in those items, making them a responsible choice for conscious consumers.